Please reach out to us, email: [email protected] or call: (714) 989-6268 with your order number and the products you’d like to return. Returned items must be returned in unopened and original condition. The Aura does not accept any returns on ink, needles, machines, or tubes.

Returns are accepted within 30 days of the original order date. Products must be sent back to us in new and unused condition. Refunds will be processed 3-10 business days on our receipt of your purchase and refunded to the original form of payment. Customer is responsible for shipping charges to send the item(s) back. Original shipping and handling fees will not be refunded.

We understand things happen, please reach out to us for support, please email us at [email protected] or call: (714) 989-6268